FREE SHIPPING ON ORDERS OVER $55 USD/$75 CAD
Your satisfaction is always our priority and we would like to ensure that you have the best possible customer experience while shopping with us at www.mywatsons.com.
For Health and hygiene reason, we do not accept returns of underwear. However, if you're not satisfied for any reason with your first purchase of WATSON'S underwear, we’ll make it right by issuing a refund or allowing you to exchange the Undergarment. Just contact us with your order number or receipt and confirm whether you'd like a refund for the Undergarment or an exchange to get something more comfortable.
- Only applies to your first worn Undergarment [of each type], per customer.
- All requests must be made within 30 days from delivery of your online orders.
- For all other returns and exchanges, please see our standard return policy below
For Health and hygiene reason, we do not accept returns of underwear. However, we want you to love your purchase(s), if something isn’t right, our Customer Care service may be able to help you.
Upon authorization from our Customer Care service, customer may be able to return an item within 30 days from delivery of the order. All returned items must have the original tags, be unworn, be unwashed, and be free of perfume, make-up and deodorant. Items that do not meet the highest standards of health and hygiene will not eligible for credit and will be returned to sender.
No returns will be accepted without prior authorization and a Return Merchandise Authorization ("RMA") number. IMPORTANT: Products returned without a valid RMA # appearing on the exterior packaging will be refused and returned to the customer at their expense.
To verify is you are eligible for a return please contact us by email at email@example.com or by phone at 1(800) 665-0589 ext.208.
- Returns / Exchanges must be made within 30 days from delivery of your online orders.
- Upon delivery, you accept sole responsibility for your orders.
- All items must be unworn, unwashed, with hang tags attached and in original packaging.
- You choose the carrier of your choice for returns. Freight charges, duty and tax terms, are a customer expense and are non-refundable; if these protocols are not followed, your return will be refused.
- Once your item(s) reach our warehouse, your refund or exchange will be processed within 10 business days.
- Final sale items cannot be returned or exchanged.
- Gift cards are non-refundable and cannot be exchanged or redeemed for cash.
- We can only process returns and exchanges for items purchased directly from www.mywatsons.com . If you purchase our product from another retailer, please contact them directly for a return or exchange.
Refunds will only be made in the manner in which payment was made. Upon receipt of the returned merchandise and to the extent that the requirements of the Return Policy are met, the amount corresponding to the return (with the exception of shipping fees) will be credited to your credit card. Should you refuse the product(s) upon delivery; the shipping charges will be automatically charged to your account.
We will refund shipping charges only if we inadvertently shipped the wrong item; otherwise freight charges are at customer’s expense, therefore non-refundable. Returns can only be sent to our distribution center. We cannot accommodate exchanges at this time.
For merchandise purchased on sale, or with a coupon code, or during an online promotion, the amount credited will correspond to the amount paid at the time of the order. Merchandise purchased in the FACTORY section is Final Sale, therefore non-returnable, non-exchangeable, and non-refundable.
Refunds or exchanges will not be issued for unauthorized returns. To avoid this, please Contact Us to confirm if your return is authorized before sending anything back or attempting to return an item in-store.If we receive a worn garment or any other return that has not been authorized, your return/exchange will not be processed nor will your used garment or unauthorized return be returned to you.
WATSON'S (“Chateau Bodywear Inc, Watson's”) liability for sold merchandise shall not exceed the price paid.
Please return your parcel to the following Distribution Center:
C/O CUSTOMER CARE
6250 HENRI-BOURASSA EAST.
CANADA, H1G 5X3
From the time your return parcel arrives at our Distribution Center, please allow up to 7 business days for your return to be processed and 3-5 business days for the return amount to appear on your credit card statement. Returns from rural areas and remote locations may take an extra 2 to 3 business days.
WATSON'S is not responsible for return shipping. Should you choose to ship your return parcel, we suggest using a traceable carrier method and recommend ensuring the return parcel in the event the package is lost or was not received. WATSON'S will not refund any items lost during return shipping. WATSON'S will not be held responsible for lost or stolen packages. No COD or collect deliveries will be accepted.
Please note that the “Return Policy” herein applies only to products purchased on the following website, www.mywatsons.com. All inquiries relating to products purchased at other retailers, such as department stores, must be addressed directly with the store where the purchase was made, as returns and/or exchange are subject to their return policy. If you have any questions, please visit our FAQ page or e-mail customer service at firstname.lastname@example.org.
The site www.mywatsons.com is operated by (“Chateau Bodywear Inc, Siella Montreal”.
PLEASE NOTE THAT RETURNS AND CREDITS WILL BE TEMPORARILY DELAYED. IN ACCORDANCE WITH PROVINCIAL GOVERNMENT COVID-19 MANDATED NON-ESSENTIAL BUSINESS CLOSURE. WE APOLOGIZE FOR ANY INCONVENIENCE THIS MAY CAUSE AND AS SUCH HAVE EXTENDED OUR RETURNS WINDOW TO 60 DAYS. FOR ANY QUESTIONS OR CONCERNS PLEASE CONTACT US BY EMAIL AT INFO@MYWATSONS.COM OR CALL 1(800) 665-0589 ext. 208.
THANK YOU FOR SHOPPING WITH US. WE HOPE YOU ENJOY YOUR EXPERIENCE.