Shipping | Returns

Important message from Canada Post & USPS > Customers may experience delays in receiving their parcel as important safety measures, including physical distancing, means it takes longer to process higher volume of parcels. Thank you for your patience.

Please visit https://www.canadapost.ca/cpc/en/tools.page for updates and estimated arrival time of your parcel.

Please note that your orders are being shipped on time, but unfortunately, as stated above, Canadian and American postal services are experiencing delays in delivering your package.

Shipping Returns rules and regulations

 

SHIPPING

DELIVERY TIME

Orders placed between Monday and Thursday with full payment authorization will be processed within 24-hours, while orders placed on Friday will be processed the following business day. Orders placed on weekends or holidays will begin processing the next business day. Out of stock item(s) will be credited back to your credit card. WATSONS/ SIELLA will not back order any items that are no longer available

  

FREE SHIPPING

Free standard shipping applies to orders with a total value of $65 and over, after final reductions (promotions, vouchers and coupon codes) and before applicable taxes & shipping fees when applicable. Free shipping is available for Standard shipping method only.

  

SHIPPING TO UNITED-STATES & CANADA

Canada Post and its affiliates is the proud carrier for orders shipped across Canada (excluding Yukon, Nunavut and the northwest territories) and across the United-States (excluding Alaska, Hawaii and Porto-Rico)

Please note that for all orders under $50 (USD) the following shipping fees will apply. Please see below for the shipping rates.

  • Canada Post Standard (3 to 7 business days) $9.99 (USD)
  • Canada Post Xpresspost (1 to 2 business days) $29,99 (USD) (option not available during the COVID-19 government restrictions)

   

EXPRESS SHIPPING METHOD

If you choose *Expresspost shipping method, your order must be received and clear credit verification by 11:00 a.m. Eastern Time otherwise your order will be processed the following business day. Business days are Monday-Friday, excluding statutory holidays (federal and provincial) in Canada.

Please allow extra time for deliveries to non-major centres and remote locations. * WATSONS/ SIELLA recommends using the available information which will allow the customer to make certain the proper shipping method is selected. Delivery standards are subject to available transportation and are therefore subject to change without notice.


WATSONS/ SIELLA (“Chateau Bodywear Inc, Watsons Bodywear and Siella Montreal”) is not responsible for carrier delivery delays which may occur as a result of poor weather conditions and/ or parcel volume.


Please visit https://www.canadapost.ca/tools/pg/manual/PGdeliverystds-e.asp for updates and estimated arrival time of your parcel. For more information on remote locations, kindly view Section 2.5 Table 9: Postal Codes of remote areas.

 

IMPORTANT INFORMATION ON SHIPPING POLICY:

  • WATSONS/ SIELLA (“Chateau Bodywear Inc, Watsons Bodywear and Siella Montreal”) is not responsible for compensating customers due to shipping carrier delays.
  • Orders can be shipped to either your credit card billing address, or work address, or to the nearest Canada Post location for Canadian orders.
  • Shipping is not available to P.O Box addresses and for APO/FRO.
  • Ship to and bill to addresses must be within the same country.
  • Shipping to logistics companies is not available.
  • Signature required upon delivery
  • When picking up your parcel, signature is required and valid identification documents.

 

* Delivery time selection does not include order processing time; therefore, please allow for order verification and processing time upon selecting “Xpresspost” or “Standard” shipping.

**International shipping is not available at this time**

The site www.mywatsons.com is operated by (“Chateau Bodywear Inc, Watsons Bodywear and Siella Montreal”.

 

RETURN PROCEDURE AND CONDITIONS

Your satisfaction is always our priority and we would like to ensure that you have the best possible customer experience while shopping with us at www.mywatsons.com .

For Health and hygiene reason, we do not accept returns of underwear. However, if you're not satisfied for any reason with your first purchase of WATSONS/ SIELLA underwear, undershirt, tee shirt, bra, and socks (each an “Undergarment”), we’ll make it right by issuing a refund or allowing you to exchange the Undergarment. Just contact us with your order number or receipt and confirm whether you'd like a refund for the Undergarment or an exchange to get something more comfortable.

 

CONDITIONS

  • Only applies to your first worn Undergarment [of each type], per customer.
  • All requests must be made within 30 days from delivery of your online orders.
  • If you choose to replace the Undergarment, we will ship the item to you free of charge.
  • For all other returns and exchanges, please see our standard return policy below.

 

STANDARD RETURN INSTRUCTIONS

For Health and hygiene reason, we do not accept returns of underwear. However, we want you to love your purchase(s), if something isn’t right, our Customer Care service may be able to help you.

 

Upon authorization from our Customer Care service, customer may be able to return an item within 30 days from delivery of the order. All returned items must have the original tags, be unworn, be unwashed, and be free of perfume, make-up and deodorant. Items that do not meet the highest standards of health and hygiene will not eligible for credit and will be returned to sender.

No returns will be accepted without prior authorization and a Return Merchandise Authorization ("RMA") number. IMPORTANT: Products returned without a valid RMA # appearing on the exterior packaging will be refused and returned to the customer at their expense.

To verify is you are eligible for a return please contact us by email at info@mywatsons.com or by phone at 1(800) 665-0589 ext.208.

 

  • Returns / Exchanges must be made within 30 days from delivery of your online orders.
  • Upon delivery, you accept sole responsibility for your orders.
  • All items must be unworn, unwashed, with hang tags attached and in original packaging.
  • For any authorized return or exchange, we’ll cover the return shipping for packages being shipped using a carrier of our choosing. You'll get a prepaid label from our Customer Care Service by email once you contact us.
  • Once your item(s) reach our warehouse, your refund or exchange will be processed within 10 business days.
  • Final sale items cannot be returned or exchanged.
  • Gift cards are non-refundable and cannot be exchanged or redeemed for cash.
  • We can only process returns and exchanges for items purchased directly from mywatsons.com . If you purchase our product from another retailer, please contact them directly for a return or exchange.


Refunds will only be made in the manner in which payment was made. Upon receipt of the returned merchandise and to the extent that the requirements of the Return Policy are met, the amount corresponding to the return (with the exception of shipping fees) will be credited to your credit card. Should you refuse the product(s) upon delivery; the shipping charges will be automatically charged to your account.

 

We will refund shipping charges only if we inadvertently shipped the wrong item; otherwise freight charges are at customer’s expense, therefore non-refundable. Returns can only be sent to our distribution center. We cannot accommodate exchanges at this time.

 

For merchandise purchased on sale, or with a coupon code, or during an online promotion, the amount credited will correspond to the amount paid at the time of the order.

 

Merchandise purchased in the FACTORY section is Final Sale, therefore non-returnable, non-exchangeable, and non-refundable.

UNAUTHORIZED RETURNS AND WORN GARMENTS

Refunds or exchanges will not be issued for unauthorized returns. To avoid this, please Contact Us to confirm if your return is authorized before sending anything back or attempting to return an item in-store.

If we receive a worn garment or any other return that has not been authorized, your return/exchange will not be processed nor will your used garment or unauthorized return be returned to you.

WATSONS/ SIELLA (“Chateau Bodywear Inc, Watsons Bodywear and Siella Montreal”) liability for sold merchandise shall not exceed the price paid.



ADDRESS OF AUTHORIZED RETURN

Please return your parcel to the following Distribution Center:

MYWATSONS.COM
C/O CUSTOMER CARE
6250 HENRI-BOURASSA EAST.
MONTREAL-NORTH, QUEBEC,
CANADA, H1G 5X3

 

From the time your return parcel arrives at our Distribution Center, please allow up to 7 business days for your return to be processed and 3-5 business days for the return amount to appear on your credit card statement. Returns from rural areas and remote locations may take an extra 2 to 3 business days.


WATSONS/ SIELLA is not responsible for return shipping. Should you choose to ship your return parcel, we suggest using a traceable carrier method and recommend ensuring the return parcel in the event the package is lost or was not received. WATSONS/ SIELLA will not refund any items lost during return shipping. WATSONS/ SIELLA will not be held responsible for lost or stolen packages. No COD or collect deliveries will be accepted.


Please note that the “Return Policy” herein applies only to products purchased on the following website, www.mywatsons.com . All inquiries relating to products purchased at other retailers, such as department stores, must be addressed directly with the store where the purchase was made, as returns and/or exchange are subject to their return policy. If you have any questions, please visit our FAQ page at https://mywatsons.com/pages/faqs or e-mail customer service at info@mywatsons.com.

The site www.mywatsons.com is operated by (“Chateau Bodywear Inc, Watsons Bodywear and Siella Montreal”.



THANK YOU FOR SHOPPING WITH US.
WE HOPE YOU ENJOY YOUR EXPERIENCE.

 

 

PLEASE NOTE THAT RETURNS AND CREDITS WILL BE TEMPORARILY DELAYED. IN ACCORDANCE WITH PROVINCIAL GOVERNMENT COVID-19 MANDATED NON-ESSENTIAL BUSINESS CLOSURE. WE APOLOGIZE FOR ANY INCONVENIENCE THIS MAY CAUSE AND AS SUCH HAVE EXTENDED OUR RETURNS WINDOW TO 60 DAYS. FOR ANY QUESTIONS OR CONCERNS PLEASE CONTACT US BY EMAIL AT INFO@MYWATSONS.COM OR CALL 1(800) 665-0589 ext. 208.

 

 

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