FAQs - FREQUENTLY ASKED QUESTIONS
Yes we do! Free standard shipping applies to orders with a total value of $65 and over. Free shipping is available for Standard shipping method only.
> Standard* Shipping takes 3 - 7 business days.
> Express* Shipping takes 1 -2 business days.
Note: Orders with full payment authorization are processed within 24-hours. Orders placed on weekends or holidays will begin processing the next business day.
Yes. If you choose ExpressPost* a fee of $ 29.99 will apply to your shipment. Free shipping does not apply for this option.
Find additional information > Shipping Policy. More Details >
For Health and hygiene reason, we do not accept returns of underwear. However, we want you to love your purchase(s), if something isn’t right, our Customer Care service, may be able to help you. Upon authorization only you may be able to return unworn, unwashed merchandise with all tags and labels attached, and original packaging within 30 days from delivery of your online orders.
Find additional information > Return Policy. More Details >
In order to provide fast shipping, orders are automatically processed. However, you may contact our Customer Care service 1 (800) 665-0589 ext.229 to see if it would be possible to make a modification to your order.
12 hours after your order is placed, no changes or cancellation are possible.
You need to login with your Account or you can check your confirmation email received from Watson’s with a link that directs you to > TRACK YOUR ORDER within your Account page.
Yes. We ship to Canada (excluding Yukon, Nunavut and the northwest territories) and we also ship the United States (excluding Alaska, Hawaii and Puerto-Rico).
Canada Post and its affiliates is the proud carrier for orders shipped across Canada and the United States.
In order to help you find the perfect fit, we have created a guide on How to take your measurements & Fit Charts.
Also, each product detail page has a “What’s my Size” feature; which allows you to indicate your body measurements to get the most accurate results for those specific products.
Please visit our Promotions page with all of our currents giveaways & offers.
There are 2 types of promotions:
1. Automated discount promotions > which will automatically be applied to your order at checkout.
2. Promotional Discount codes > Which can be entered at checkout in the Discount Code Box.
IMPORTANT: Coupon codes cannot be combined with any other active promotions.